Marks & Spencer (yeah, the big UK retail chain) just went through a pretty serious cyberattack recently. It started earlier this month, and honestly, it messed things up quite a bit — especially online. If you tried placing an order through their app or website, you probably noticed things weren’t working. That’s because M&S had to pause all digital orders just to be safe.
Their physical stores stayed open, which was a relief, but stuff like contactless payments and the click-and-collect service? Those were hit too. The good news is, most of that is now back up and running, but it definitely shook things up for a few days.
To deal with the mess, M&S got the UK’s National Cyber Security Centre and the National Crime Agency involved. They’ve also beefed up their systems and even limited access for staff working remotely, just to make sure nothing else gets through.
And yeah — hundreds of agency workers at their Castle Donington hub were told to stay home for a bit while they try to stabilize everything. It’s been a whole thing.
M&S Share Prices Took a Hit After the Attack
Right after the news broke about the cyberattack, M&S’s stock started slipping. On April 25, their shares dropped around 5% during the day, and they eventually closed 2.3% lower, landing at 386.00p. By April 28, they slid even more — down to 378.00p.
That might not sound huge if you're not into stocks, but for investors, it’s a big deal. It shows that people are worried about how secure M&S really is and how fast they can bounce back from this. A lot of folks are keeping a close eye on what steps the company takes next.
Is Customer Info Safe? Here's What M&S Says
So far, M&S is saying there’s no proof that any personal data got leaked. That’s obviously a big concern whenever there’s a cyberattack like this. They're working closely with some serious cybersecurity experts to double-check everything and keep their systems safe going forward.
That said, they are warning customers to stay sharp — like don’t click on random emails or links that claim to be from M&S. If you’re waiting on updates, stick to their official channels.
They’ve said they’re doing everything they can to fix this fast and keep people informed. Rebuilding trust is gonna take some time, but at least they’re being upfront about what’s going on.
