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🛡️ Major Cyberattack Disrupts Marks & Spencer Services
Marks & Spencer (M&S) recently fell victim to a major cyberattack, causing significant disruption to its digital operations across the UK and Ireland.
Starting earlier this month, the retail giant temporarily suspended all online and app-based orders as a safety measure. While physical stores remained operational, key services like contactless payments and click-and-collect were initially disrupted. These services have now been largely restored.
To handle the crisis, M&S quickly partnered with cybersecurity authorities, including the UK’s National Cyber Security Centre (NCSC) and the National Crime Agency (NCA), to investigate the breach.
Further security measures were put in place, notably restricting system access for remote-working staff to prevent any further compromise.
Moreover, hundreds of agency workers at M&S's Castle Donington logistics hub were asked to stay home temporarily while the company works to regain full operational stability.
📉 M&S Share Price Reaction Post Cyberattack
The cyberattack's ripple effects were immediately reflected in the stock market.
On April 25, 2025, M&S shares plummeted by 5% intraday before settling at 2.3% lower, closing at 386.00p.
As of April 28, 2025, the price further edged down to 378.00p, indicating persistent concerns among investors regarding the company's operational capabilities and future cybersecurity risks.
Investors are closely watching how M&S navigates this crisis and how long the disruptions will continue to impact its e-commerce and overall business performance.
🔍 Investigation Progress and Customer Assurance
While the situation remains dynamic, M&S has assured customers that no evidence suggests any personal data breaches as of now.
The retailer is collaborating closely with external cybersecurity experts to strengthen its defenses and fully restore services.
Customers are strongly advised to stay alert for any suspicious communications and rely only on official M&S announcements for updates.
The company remains committed to resolving the issue swiftly and transparently, aiming to rebuild both customer trust and investor confidence.
