Jobaaj Stories
Electric ride-hailing startup BluSmart has unexpectedly paused cab bookings across Delhi-NCR, Mumbai, and Bengaluru, causing major confusion among its regular users. Without any official announcement, the platform has stopped accepting rides—leaving passengers worried about the money they had prepaid through the Blu Wallet.
Even though the BluSmart app is still live on both the Google Play Store and Apple App Store, booking a cab has become impossible. The silence from the company has only fueled speculation about its future.
What Triggered the Suspension?
The sudden service halt comes amid an ongoing SEBI probe into Gensol Engineering, BluSmart’s sister concern. Reports suggest that investigators uncovered financial irregularities, raising questions about fund management within the group.
To add to the chaos, the Delhi International Airport has issued an advisory confirming the temporary suspension of BluSmart services at the airport.
Why Users Are Concerned About Blu Wallet Funds
Unlike Ola or Uber, BluSmart operated on a prepaid model. Users were required to add funds to their Blu Wallet and pay upfront for every ride. This meant many frequent riders often kept a balance in their wallets to avoid delays during bookings.
Now, with the app not accepting ride requests, users are struggling to retrieve their wallet balance, and the process of getting a refund isn’t exactly straightforward.
How to Request a Refund from Blu Wallet
If you’ve been affected and want to claim your refund, here’s a simple step-by-step guide to get your money back:
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Open the BluSmart app on your phone.
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Tap the menu icon in the top-left corner and select the Help section.
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Navigate to Blu Wallet in the list of topics.
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Scroll through the FAQs. When asked, “Does this resolve your issue?”, tap the thumb-down icon.
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This will open a channel to connect with BluSmart’s support team.
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Submit your refund request.
📌 Note: The company claims that once processed, the refund will be credited back to your original payment method within 5 to 7 business days.
What Should You Do Now?
If you're a frequent BluSmart user, it’s best to initiate your refund request as soon as possible. With no clear roadmap or official communication from the company, it's uncertain when—or if—services will resume.
Meanwhile, keep an eye on official BluSmart updates or advisories from airport and local transport authorities.
Conclusion
The abrupt shutdown of BluSmart services has highlighted the risks of prepaid models without proper safeguards. While users wait for clarity, following the refund process promptly is the best course of action.
