Jobaaj Stories
Modere Shuts Down After 23 Years, Thanks Customers for Their Support
Modere, a well-known direct-to-consumer health and wellness brand, has officially announced it is closing down operations after more than two decades in business. The company made the announcement through a heartfelt message on its website, thanking customers for their trust and loyalty.
Brand Bids Farewell to Loyal Users
“After 23 wonderful years of serving our cherished community, we’ve made the difficult decision to close our doors,” the statement read.
Modere expressed deep gratitude to its community:
“We’re incredibly grateful for your support, trust, and loyalty over the years. Whether you’ve been with us from the beginning or just discovered us recently, thank you for being a part of our story.”
The company also changed its official logo display on social media, indicating the end of its journey.
About Modere
According to its brand profile, Modere operated across multiple global markets including the U.S., Canada, Europe, Australia, New Zealand, Japan, and India.
It promoted a "live clean" philosophy, offering wellness and personal care products free from harmful ingredients. The products were manufactured in the U.S. in an NSF GMP-certified facility, known for clean and sustainable production practices.
The company built a community of over 1 million loyal customers worldwide, offering its products through e-commerce and direct sales.
Disappointment and Confusion Among Customers
Although Modere hasn’t shared a specific reason for its sudden closure, the news has sparked a wave of concern and frustration from customers online.
Many users took to platforms like ComplaintsBoard and PissedConsumer to raise issues related to delayed refunds, unshipped orders, and lack of communication.
One user on ComplaintsBoard wrote,
“I need my money back. How long do I need to wait?”
Another review described Modere’s customer support as “terrible”, citing delays and poor handling of complaints.
On X (formerly Twitter), long-time customers also expressed their disbelief.
“So sad to hear Modere is closing. I’ve been using their products for years.”
“I can't believe Modere is shutting down. Their products were a game-changer for me.”
What's Next for Customers?
Modere has yet to provide official guidance on ongoing orders, refunds, or how customers can claim pending returns. The lack of clarity has further fueled disappointment.
For now, customers are encouraged to contact Modere’s support directly for any unresolved issues, though response times may be delayed due to the shutdown.
