Jobaaj Stories
📨 What Happened?
On April 28, 2025, Telstra users across Australia faced a major disruption as the company’s email services, including BigPond and Telstra Mail, went down. The issue began around 2:00 PM AEST and affected users trying to access their accounts—especially through email apps like Microsoft Outlook and Apple Mail.
Telstra quickly acknowledged the issue and said engineers were working to fix it. By around 7:00 PM AEST, most services were restored.
⚠️ Lingering Login Issues
Even after services resumed, many users continued to report problems logging in—particularly those using third-party apps instead of Telstra’s webmail platform.
To help users get back online, Telstra shared a few simple steps:
-
Restart your device.
-
Use Telstra webmail to log in directly.
-
Reset your password if issues persist.
✅ Steps to Fix Telstra Email Issues
Restart Your Device
A basic restart can clear minor glitches affecting email apps.
Use Webmail Instead of an App
Visit webmail.telstra.com and log in directly.
This helps confirm whether the problem is with your device or Telstra itself.
Reset Your Email Password
Go to Telstra password reset and follow the steps.
Use a strong password and keep it saved.
Remove & Re-add Your Account in Mail App
On Outlook, Apple Mail, or others:
Delete your Telstra email account from the app.
Re-add it using IMAP settings:
Incoming: imap.telstra.com, Port 993
Outgoing: smtp.telstra.com, Port 465 or 587
SSL should be enabled
Clear Cache of Your Email App (Mobile Devices)
Go to your phone’s settings > Apps > Your mail app > Storage > Clear Cache.
Update Your Mail App or Browser
Outdated apps can cause connection issues.
Ensure your browser or app is updated to the latest version.
Check Telstra Outage Page or Support
Visit Telstra Service Status to confirm there are no ongoing issues in your area.
Contact Telstra support via chat or phone if the problem continues.
😠 Customer Reaction
The outage sparked frustration among users, some of whom rely on Telstra Mail for work. Many also complained about long wait times to reach Telstra’s support teams. Businesses using BigPond email services said they were impacted by the downtime.
🔍 What's Next?
While Telstra resolved the major issues quickly, it hasn’t yet shared the exact cause of the outage. The company has advised users to stick with webmail or reset their passwords if they still face issues.
📅 Timeline of the Outage
-
April 28, 2025, 2:00 PM AEST – Email outage begins.
-
April 28, 2025, 7:00 PM AEST – Telstra announces service restoration.
-
April 29, 2025 – Some users still face login issues via third-party apps.
