Jobaaj Stories
Virgin Media customers across the UK are experiencing significant internet service disruptions today, with reports indicating widespread outages. The issues began earlier this morning, with over 1,000 users logging complaints on Downdetector, a platform that monitors online service statuses in real-time.
Affected users have taken to social media platforms, particularly X (formerly known as Twitter), to voice their frustrations. Many report being unable to access essential online services, including work-related tools like Microsoft Teams and Office 365, as well as gaming platforms such as Xbox Live. Some customers have described these outages as a recurring issue, with one user commenting, "Oh look, Virgin Media is on fire again. Must be the weekly outage."
In response to the growing number of complaints, a Virgin Media spokesperson acknowledged the problem, stating, "We’re aware that some customers are experiencing intermittent issues with their services. We apologise for any inconvenience and are working to fix this as a priority." Despite this acknowledgment, the company has not provided a specific timeline for when services will be fully restored.
Interestingly, Virgin Media Ireland's official X account has responded to individual user inquiries, suggesting that the "fault in your area has an estimated repair time of 1pm." However, this information should be taken cautiously, as estimated repair times can vary and are subject to change.
Hi All, unfortunately, there is currently a fault in your area. The estimated repair time is currently for 1 pm. Our team are currently working on the fault and hopefully it will be restored soon. Sorry for any inconvenience caused. ^Caithlin
— Virgin Media Ireland (@VirginMediaIE) February 24, 2025
Customers seeking updates on the situation are advised to monitor Virgin Media's official communication channels and service status page. Additionally, platforms like Downdetector can provide real-time insights into the outage's scope and user-reported issues.
As the situation develops, Virgin Media aims to resolve the technical problems promptly to minimize disruption to its users. In the meantime, affected customers are encouraged to stay informed through official updates and consider alternative arrangements for internet access if necessary.
