Zomato Launches Nugget, an AI Tool to Solve 80% of Customer Queries

Zomato CEO Deepinder Goyal has introduced Nugget, the company’s first AI-powered product. Nugget is a customer support platform designed to help businesses handle customer queries automatically. This no-code platform can manage up to 80% of customer inquiries on its own, making it easier for businesses to scale their support.

The platform has been developed by Zomato over three years and is already processing over 15 million support interactions per month for its various services, including Blinkit (a grocery delivery service) and Hyperpure (a B2B food supplier). Nugget is part of Zomato Labs, the company's innovation incubator.

🚀 Introducing Nugget—an AI-native, no-code customer support platform.

Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation.

✅ Resolves up to 80% of queries autonomously
✅ Learns &… pic.twitter.com/pnVrUEhmcd

— Deepinder Goyal (@deepigoyal) February 17, 2025

The best part? No developer team needed, and it seamlessly integrates with tools like Freshdesk and Zoho. To make the adoption even sweeter, Zomato is offering Nugget for FREE to businesses under contract with other customer support providers – until those contracts expire.

To encourage businesses to try Nugget, Zomato is offering it for free to companies currently under contract with other support providers until their contracts end. According to Zomato, 90% of businesses that tested the platform have already signed up.