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International Business Machines Corp. intends to halt hiring for positions that it believes will be replaced by artificial intelligence in the coming years.
According to IBM CEO Arvind Krishna, hiring in back-office operations such as human resources, administration, and so on would be delayed or slowed. He said that the non-customer-facing occupations employ over 26,000 people and within five years, 30% of that will be replaced by AI and automation.
Following the November launch of OpenAI's ChatGPT, a viral chatbot backed by Microsoft, there has been a surge in interest in AI. The AI-powered chatbot has received widespread attention, demonstrating AI's potential to disrupt a variety of sectors, including software development.
Monotonous tasks like providing employment verification letters or transferring employees between departments will almost certainly be fully automated, according to IBM CEO. He added that HR functions including assessing workforce composition and productivity, are unlikely to be replaced in the coming decades.
Being in the business for almost a century, IBM employs over 260,000 people and is actively recruiting for software development and customer-facing positions. As per Krishna, finding talent is simpler today than a year ago.
According to the CEO, IBM increased its employment by around 7,000 individuals in the first quarter. In contrast, IBM announced roughly 1.5% (3900) layoffs of its staff in January this year. His concept is one of the most significant worker efforts to emerge in response to rapidly changing technology.
Krishna predicted that the United States could escape a recession until late 2022. He now sees the possibility of a short recession at the end of this year. Last week Bloomberg wrote that despite deteriorating macroeconomic concerns, the company's strong software portfolio, particularly its purchased business Red Hat, should help it sustain stable growth,
Many observers have expressed concern about the potential for artificial intelligence tools to disrupt the labour market, owing to their ability to automate customer service, write text, and generate code.
While the impact of AI on the job market is still in debate, the use of AI in various industries has the potential to create new jobs and reshape the workforce. According to experts, businesses would need to adapt and engage in training and reskilling programmes to guarantee that their staff are ready for the changes that AI-driven technology will bring to the workplace.
— Kritika Singhal
Also, read Can AI overtake human intelligence?
